Here you can find an important
information
Whether you own a large brewery or a small taproom, you’re guaranteed to benefit from our keg selection and branding services as we work with both organizations and individuals.
To begin the ordering process, we suggest trying our “Online Customization Tool” first. This tool allows you to play around with different designs and visualize your future keg branding.
In order to place an order online, you'll need to create an account on our website. This account will make it easier for you to track your order and access any necessary information in the future. However, if you prefer to place your order via email, please feel free to contact our team directly.
Here are the typical stages of our keg customization order process:
The processing time for your order may vary, depending on the keg branding option you choose, the quantity of kegs you order, and the number of current keg customization orders in our system. For standard orders, it typically takes us between X and Y days to process your request.
We offer shipping services across the USA. For a shipping quote to your city, simply reach out to our team.
Once your order is shipped, you'll receive tracking information by email. This information will also be accessible in your user account on our website. If you require custom design services, our talented designers are here to assist you (this service is available at an extra cost). To receive a quote for custom artwork on your kegs, simply contact our team.
For more information on keg warranty, please see here.
At US Kegs, we strive to provide top-quality products and branding services to our clients. However, we understand that there may be instances where you may require a refund or need to cancel your order. Below is our policy regarding damages, cancellations, returns, and refunds.
Damages
If your branded beer keg arrives damaged or with any manufacturing defects, please notify us within 48 hours of receiving the order. You will need to provide clear photographic evidence of the damage for us to process your claim.
Our team will review the situation and provide a prompt resolution. Depending on the extent of the damage, we may offer a replacement or a refund.
Cancellations
Should you need to cancel your order, please contact our customer support team as soon as possible. We understand that circumstances can change, and we aim to accommodate your needs. We can offer a full refund if the cancellation request is made before production begins.
However, once the branding process has commenced, we will not be able to cancel the order and provide a refund.
How Do I Make a Return?
While we strive for perfection in our branding services, we recognize that mistakes can happen. If you receive an incorrect product or are dissatisfied with the branding, please contact our customer support team within 7 days of receiving your order to initiate a return.
We will guide you through the process and provide a return shipping label, if applicable. It is essential that returned products are in their original, unused condition and properly packaged to prevent damage during transit.
At US Kegs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data. By accessing or using our website, you agree to the terms of this Privacy Policy.
Security
We prioritize the security of your personal information. Though no method of transmission over the internet or electronic storage is 100% secure, we use industry-standard security measures, including firewalls, secure socket layers (SSL), and encryption, to protect your data from unauthorized access, disclosure, alteration, or destruction.
What Kind of Data We Collect and Why We Do It
When you visit our website, we collect certain information to improve your experience and to provide our services. This may include your IP address, browser type, operating system, and other technical information.
When you complete our sign-up forms, we will also collect personal information, such as your name, email address, and phone number. We collect this data to better understand your needs, to effectively respond to your inquiries, and to provide you with a personalized experience.
Sign-Up form
When you sign up for our services, we collect your personal information to create your user account, process payments, and communicate with you regarding your order(s).
Contact Us form
When you contact us through our website, we collect your personal information to respond to your query or provide assistance.
Cookies
We use cookies on our website to enhance user experience and gather information about website usage. Cookies are small text files stored on your device that collect data such as your IP address, browser type, and browsing behavior. Cookies help us analyze website traffic and tailor our services to meet your preferences.
User Account
When you create a user account, we collect and store your personal information, such as your name, email address, and order history. This information is used to provide personalized services and streamline your future interactions with us.
Minors
Our services are intended for individuals aged 21 and older. We do not knowingly collect personal information from individuals under the legal drinking age. If you are a parent or guardian and believe your child provided us with information, please contact us immediately to have their information removed.
Analytics
We use analytics tools to understand website traffic, user behavior, and demographics. These tools may collect information such as your IP address, browser type, and pages visited. This data is used to improve our services and enhance your user experience.
Providing & Withdrawing Your Consent
By using our website and providing your personal information, you consent to our collection, use, and disclosure practices outlined in this Privacy Policy. You can withdraw your consent at any time by contacting us.
Sharing and Disclosing Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in providing our services. These service providers are contractually obligated to protect your data and only use it for the purposes specified by us.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
Privacy Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. By continuing to access or use our website, you agree to be bound by the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at [contact information]. We will respond to your inquiry as soon as possible.
